Refunds and Returns Policy


You can return items to Adora Flax Company within 5 days of receiving your order. Please note items must be returned within this time frame. This means returning the item (s) to us in its original condition, in its original packaging.

Once we have received the returned item (s) we will consider the condition of the goods being returned before authorising refunds or exchanges.

The Adora Flax Customer Services Team are available at 00353 (0)57 87 42137 during normal working hours or via email on should you need any further information.

Postal Returns

How to return a purchase on

  • Re-package the item (s) in their original condition, in their undamaged packaging.
  • Ensure our correct address is attached properly and the parcel is sealed. (See below for our correct address)
  • Post the parcel at any post office. We advise that you obtain proof of postage. Please hold on to this proof of postage until you have received your refund.
  • You will receive a confirmation email from us upon receipt of your package and when your refund has been processed.
  • Refunds will only be paid back to the original payment method. It can take up to 10 working days from date of posting depending on your bank.
  • Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion.
  • Return to:
    Adora Flax Co.
    Co Laois
    Rep. of Ireland